| Making a purchase
If you would rather order over the phone please call our sales
line +44 (0)1746 783009. You can also order in writing or by emailing
us on enquiries@abrushwithafrica.com.
The main purpose of this web site is to allow you to shop easily
and conveniently whilst online.
These categories can be viewed by pressing the menu buttons on
the top right side of the screen. By selecting a category you will
then be shown the products or information it contains. More detailed
information is available for every product and, when you have found
what you want, you can add it to your shopping basket. Please note
that the basket does not commit you to anything. You can edit it
or empty it at any point. Once you have selected the products you
want, you then press ‘Proceed to checkout’ and our secure
checkout and payment system will then guide you through step by
step.
We accept credit card payments that are processed using a secure
server - our payment processors are Secure Trading, one of the world’s
leading online payment providers. Our system is set up to charge
credit and debit cards in Pounds Sterling - if you're shopping from
outside the UK, your card company will convert our Sterling price
into your local currency and the amount will appear on your next
card statement.
We accept most cards - but not American Express or Diners. You
can pay us online or offline using Delta, Electron, JCB, Maestro,
Mastercard, Solo, Switch, Visa, Fortoak, Switch (TR) and Visa (TR).
We do not charge you until we are ready to ship your order.
Your statutory rights are not affected.
Delivery information
On receipt of full payment, your order will be sent by Royal Mail.
Prints are packaged in a tube and will include a Certificate of
Authenticity, a covering letter and a leaflet. All deliveries will
be insured. (Payments by cheque will require clearance of funds
before dispatch of goods)
Credit Card Security
Your credit or debit card number will be encrypted when you place
your order. The software we use applies 128 bit encryption before
passing your card number over the internet to our payment processor,
Secure Trading. Card numbers are only decrypted after they reach
Secure Trading's computer system and are no longer on the Internet.
Card numbers are not held in clear text on any web site and are
not stored by us on any machine connected to the Internet.
Please do not email us your credit card number as part of general
correspondence - it's not safe to do so. If you send us a card number
as part of the Shopping Cart checkout process, you will be undertaking
a secure transaction with us.
Guarantee
A Brush with Africa guarantees to look after our customers. We
aim to offer the very best service with the minimum amount of fuss.
Privacy Policy
We do not share your details with anyone else.
We collect information about you when you order, when you ask us
for information and if you decide to sign up to our email mailing
list. Information is collected lawfully and in accordance with the
Data Protection Act 1998. Cookies are used on this website to keep
track of the contents of your shopping basket once you have selected
an item.
We do not store or capture any other information, other than logging
your IP address and session information such as the duration of
the visit and the type of browser you used. This is automatically
undertaken by our web server and is only used for system administration
and to provide statistics that we analyze from time to time. This
information doesn't identify you to us as an individual, and we
don't track your behaviour on our site and link it to you.
Our privacy policy only applies to the website, www.abrushwithafrica.com.
We have no control or influence over the privacy policies that apply
to websites that you can access by following links out of this site.
Returns Policy
We respect your rights as a consumer and aim to do everything in
our power to ensure that you have an enjoyable experience dealing
with us.
If you do have a problem please contact Simon Stevenson at simon@abrushwithafrica.com
Complaints Procedure
We do our very best to respond to any complaints as soon as we
receive them, and try to resolve them as soon as possible. We guarantee
to respond to you within five working days and will keep you fully
and regularly informed until your complaint is resolved.
Trading Standards,
Shropshire County Council,
The Limes, Belle Vue Road,
Shrewsbury,
Shropshire
SY3 7LQ
Contact: Tel 01743 254105
Email tslao@cix.co.uk
www.tradingstandards.gov.uk/shropshire/
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