Making a purchase

If you would rather order over the phone please call our sales line +44 (0)1952 750 303. You can also order in writing or by emailing us on enquiries@abrushwithafrica.com The main purpose of this web site is to allow you to shop easily and conveniently whilst online.

We accept credit card payments that are processed using a secure server - our payment processors are Secure Trading, one of the world’s leading online payment providers. Our system is set up to charge credit and debit cards in Pounds Sterling - if you're shopping from outside the UK, your card company will convert our Sterling price into your local currency and the amount will appear on your next card statement.

We accept most cards - but not American Express or Diners. You can pay us online or offline using Delta, Electron, JCB, Maestro, Mastercard, Solo, Switch, Visa, Fortoak, Switch (TR) and Visa (TR).

Your statutory rights are not affected.

Delivery information

On receipt of full payment, your order will be sent by Royal Mail. Signed limited edition Prints and Canvases are packaged in a tube and will include a receipt.  All deliveries will be insured. (Payments by cheque will require clearance of funds before dispatch of goods).

Signed limited edition Prints

Prints are not sent framed.

Signed limited edition Canvases

Canvases are not sent with the stretchers.

Credit Card Security

Your credit or debit card number will be encrypted when you place your order. The software we use applies 128 bit encryption before passing your card number over the internet to our payment processor, Secure Trading. Card numbers are only decrypted after they reach Secure Trading's computer system and are no longer on the Internet. Card numbers are not held in clear text on any web site and are not stored by us on any machine connected to the Internet.

Please do not email us your credit card number as part of general correspondence - it's not safe to do so. If you send us a card number as part of the Shopping Cart checkout process, you will be undertaking a secure transaction with us.

We aim to offer the very best service with the minimum amount of fuss.

Privacy Policy

We do not share your details with anyone else. We only collect information about you when you order, if you ask us for information and if you decide to sign up to our email mailing list. Information is collected lawfully and in accordance with the Data Protection Act 1998. Cookies are used on this website to keep track of the contents of your shopping basket once you have selected an item.

We do not store or capture any other information, other than logging your IP address and session information such as the duration of the visit and the type of browser you used. This is automatically undertaken by our web server and is only used for system administration and to provide statistics that we analyze from time to time. This information doesn't identify you to us as an individual, and we don't track your behaviour on our site and link it to you.

Our privacy policy only applies to the website, www.abrushwithafrica.com. We have no control or influence over the privacy policies that apply to websites that you can access by following links out of this site.

Returns Policy

We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us.

If you do have a problem please contact Kate Stevenson at kate@abrushwithafrica.com

Complaints Procedure

We do our very best to respond to any complaints as soon as we receive them, and will try to resolve them as soon as possible.

Trading Standards,
Shropshire County Council,
The Limes, Belle Vue Road,
Shrewsbury,
Shropshire
SY3 7LQ

Contact: Tel 01743 254105
Email tslao@cix.co.uk
www.tradingstandards.gov.uk/shropshire/